Radius Performance Management
"Tell me and I'll forget; show me and I may remember; involve me and I'll understand."
Case 4: Dutch insurer
Client:
Shared Service Centre Claims of a Dutch insurer (350 FTE)
Project:
Elaboration of approved transition plans
Goal:
Within the framework of a customer oriented strategy, coupled with in-house efficiency, a new partition of functions was needed as well as a new ICT-platform. Radius was asked to support management in creating a detailed and supported transition plan for this important organizational change. We also carried out an objective calculation of the benefits (in terms of FTE) of the implementation of the new ICT-system.
Result:
- A worked-out transition plan for all aspects of the organizational change:
- Adjusted processes with a change in the dividing line between Front Office and Back Office processes
- Adjusted function profiles
- Adjusted KPI and discussion structures
- Training plan
- Works council pathway
- Communication plan
- ...
- Base-line measurement (dimensioning in FTE before implementation of the new ICT-system)
- Dimensioning of the new organization
- Support within the whole of management, to the level of team leaders
Testimonial
I have always appreciated the ability that Radius consultants have to tackle complex cases and problems in a clear and transparent way. 
RENATE SMITS-POPE,
MANAGER CLAIMS FOR OHRA
MANAGER CLAIMS FOR OHRA