Case 3: Metalworking company
Client:
Production department of a metalworking company
Project:
Development and implementation of self-coaching teams
Goal:
The management of the production department wanted the responsibility for daily operational steering and problem solving to rest more on the shoulders of shop floor employees.
The goals were twofold:
1) enriching employee work content
2) coaching the team heads to become independent ‘intrapreneurs’.
Radius support:
After putting together a project team comprising Radius consultants as well as client’s assistants, we worked out a concept for self-coaching teams, which was subsequently agreed with management and workers. The concept contained the following aspects:
- Team goals (KPI and targets)
- Description of team and management responsibilities
- Description of team roles
- Team discussion structure
- Visual management system
- Fine-tuning overlapping with other departments (e.g. logistics)
- After validation the concept was implemented in 5
Result:
- Formation of 5 self-coaching teams
- Daily fine-tuning of production via a visual information system
- New operators’ sense of responsibility for daily results
- Better collaboration between production and other departments (maintenance, warehouse, quality, planning, ...)
- Two years after the project finished, the self-coaching teams have been developed further and new teams have seen the light of day based on the original concept
The project setup, in which a team-based change approach was used to work on the improvement of individual productivity has proven that it is possible to create a new performance-based way of working without too much resistance. 
COO FINFORCE